How to delete your mintus account & data

Last updated: 2026-05-21 · Required by Apple App Store and Google Play developer policies.

1. Delete your account inside the app (recommended)

mintus Wallet (iOS & Android)

1. Open the mintus Wallet app on your phone.
2. Sign in if you are not already signed in.
3. Tap the profile icon at the top right.
4. Tap Settings → Account.
5. Tap Delete account.
6. Review the on-screen explanation of what will be deleted, what will be retained, and for how long.
7. Tap Continue, enter your password to confirm, and tap Delete my account.

You will receive a confirmation email. The account is locked immediately, and irreversible deletion completes within 30 days (see §4 below).

mintus Cashier (iOS & Android)

1. Cashier accounts are managed by your business administrator. If you are a cashier, ask your manager to revoke your access in the Enterprise Console.
2. If you are the business administrator and want to delete the entire business account, sign in to the Enterprise Console at console.mintus.world, then go to Settings → Business account → Delete business account.

Enterprise Console (Web)

1. Sign in at console.mintus.world.
2. Click your business name in the top bar → Settings → Business account.
3. Click Delete business account.
4. Follow the on-screen confirmation.

2. Delete your account by email

If you have lost access to your account or prefer not to delete it in-app, you may request deletion by email:

1. Send an email from the address registered with your mintus account to privacy@mintus.world.
2. Use the subject line "Account deletion request".
3. Include your mintus username (do not include your password).
4. Briefly confirm that you want to permanently delete your account and personal data.

We respond within 5 business days and complete deletion within 30 days, subject to legal retention requirements (see §4). If we need to verify your identity (because your registered email is not reachable), we will tell you what additional information we need; we will not request more information than is necessary to verify the request.

3. What is deleted

When you delete your account, the following data is permanently deleted from our active systems:

• your username, password hash, recovery email and security questions;
• your profile information (display name, language preference, avatar);
• communications you exchanged with our support team (subject to §4);
• device identifiers and analytics events tied to your account;
• any preferences and feature settings.

4. What is retained, and why

Some information is retained for a limited period, or in some cases indefinitely, because we are legally required to keep it, because we need it to defend legal claims, or because it cannot technically be deleted. Specifically:

Category	Retention	Reason
Anonymised security and fraud logs	Up to 24 months	Detect and respond to abuse on the platform
Billing and tax records (Merchants)	7–10 years	Mandatory under applicable tax / accounting law
AML / KYC records (Merchants, where collected)	5 years after end of relationship	Mandatory under anti-money-laundering law
Records of your deletion request itself	3 years	To prove that we honoured your request
On-chain identifiers (DID, public keys, transaction history)	Permanent	The public blockchain is immutable and not under our control. After deletion, we erase the off-chain link between your identity and these identifiers, so on-chain records become pseudonymous.

If you are subject to GDPR, PIPL or another regime granting a right to deletion ("right to be forgotten"), the retention rules above are claimed under the corresponding statutory exceptions: legal obligation, the establishment, exercise or defence of legal claims, or the technical impossibility of erasure on an immutable ledger. See our Privacy Policy §6 for full details.

5. Vouchers you hold or have issued

Before you delete your account, please consider the consequences for any active Vouchers:

• If you are a Consumer, redeem or transfer any Vouchers you wish to keep using before requesting deletion. After deletion, you will lose access to the wallet view of your Vouchers; the on-chain records remain.
• If you are a Merchant, you remain liable to your Consumers for outstanding Voucher obligations. Deleting your business account does not extinguish those obligations under consumer-protection law. Please plan an orderly wind-down — for example, by honouring outstanding Vouchers or providing refunds — before requesting deletion.

6. Recovery during the grace period

For 30 days after you initiate deletion (the "grace period"), you may restore your account by signing in again, in case you changed your mind or the request was accidental. After the grace period the deletion is irreversible.

7. Uninstalling is not the same as deleting

Removing the app from your phone does not delete your account or the data we hold about you. To delete your account, follow §1 or §2 above. For uninstall instructions, see how to uninstall.

8. Questions

If you have any questions about account deletion or your privacy rights, contact privacy@mintus.world. You also have the right to lodge a complaint with your local data-protection authority.